The FHP Admin Panel is the central hub for managing all operational, communication, and response workflows related to citizen-submitted reports through the Florida Highway Patrol mobile app. It supports user role management, tip categorization, shift-based forwarding, real-time communication, and regional content publishing.
This system is accessible to three distinct user roles: Admin, Dispatch, and Editor, each with specific access rights and responsibilities.
👥 User Roles and Permissions
| Role | Capabilities |
|---|---|
| Admin | Full access to all system modules, including users, reports, shifts, news, contacts, audit logs, and settings. |
| Dispatch | Can manage reports, categories, forwarding shifts, and chat with users. No access to news or contact info. |
| Editor | Limited to content publishing: can manage news, links, and contact info. |
🧱 Core Modules in the Admin Panel
- Dashboard
Displays real-time metrics and summaries of report activity, including filters by importance level and location map. - Reports
The core module for viewing, tagging, triaging, responding to, and archiving citizen-submitted reports. Reports include descriptions, attachments, location data, and a live chat thread. - Categories
Define the types of incidents users can report. Admins and Dispatch users can manage categories. They are shown in the app as large buttons and dropdown options. - Shifts & Forwarding
Allows Admin and Dispatch users to define shifts and automatically forward specific report types to selected emails during active time periods. - News
Editors and Admins can publish news and safety updates to citizens. Content is location-targeted and supports push notifications and scheduled display windows. - Links (App Menu)
Manages the app’s dynamic menu. Admins and Editors can create both main links and sub-links with descriptions, icons, and images. - Contact Info
Editable contact entries (phone, email, map links, social media) displayed in the app’s “Contact” screen. Managed by Editors and Admins. - Locations
County-level targeting system. Used for both *Call FHP routing and news delivery targeting. Each location may have a custom phone number. - Audit Logs
View-only list of system actions taken by users (e.g., deleting a report, updating categories). Available to Admins only. - Profile Settings
Personal account info, password change, 2FA management, session control, and account deletion.
🔐 Security & Identity
- Each login is tied to a specific user role.
- All critical changes are logged in the Audit Logs.
