Reports: View and Manage Incoming Reports

The Reports section is the core feature of the FHP Admin Panel. It allows officers to review and manage citizen-submitted tips. Reports may include personal information, category tags, descriptions, chat messages, and location data.

👥 Who Can Access

• Dispatch Role ✅
• Editor Role ❌
• Admin Role ✅

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📄 Reports List View

This is the landing view when accessing the Reports section. You will see a table listing all reports submitted by citizens via the mobile app.

📋 Columns Displayed:

• ID – Unique identifier of the report.
• Name – Name of the person who submitted the report.
• Phone Number – Contact number of the reporter.
• Description – A brief note or summary of the incident.
• Category – The type of report (e.g., Traffic Crash, Human Trafficking).
• Importance Level – Displayed as color-coded badges:
  • 🟥 High
  • 🟨 Medium
  • 🟩 Low
• Status – The current state of the report:
  • Received
  • In Progress
  • Handled
• Tags – Custom labels added to describe the case.
• Created At – Date and time the report was submitted.
• Actions – Icons to:
  • View report details
  • Move report to Trash
  • Send the report

🔍 Filters & Bulk Tools:

• Filter by Category, Importance Level, Status, or Date Range
• Quick Filters button for commonly used filter sets
• Bulk export:
  • Export All to PDF or XLSX
  • Export Selected
• Send by Email – Email selected reports to a designated address.
• View Trash – See reports that have been removed but not permanently deleted.

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🕵️ Report Details View

Clicking on a report from the list opens the full details. This view enables deep investigation and communication with the reporter.

🧾 Fields and Sections:

Basic Info:

• Name
• Importance Level – Dropdown to change between High, Medium, or Low
• Status – Update to:
  • Received
  • In Progress
  • Handled

Contact:

• Phone Number – Click to call or copy
• Email Address – Click to open email client or copy

Address & Description:

• Address – Location of the incident (as entered by the user)
• Description – Full narrative from the reporter

Classification:

• Category – Predefined category like Traffic Crash or Human Trafficking
• Tags – Add/remove tags to organize or label the report. Previously used tags are displayed under this field and you can choose from them.

📍 Location:

• A dynamic map view with the report’s geolocation
• Buttons to:
  • Show Route to Location
  • Open in Google Maps
  • Open in Waze

📎 Files (if any):

• Attachments from the citizen (images, documents, etc.)

💬 Chat with Reporter:

• Officers can exchange messages with the reporter in real time
• Messages show delivery status (e.g., “Delivered”)
• Useful for clarification or additional instructions

🗑️ Actions (Bottom of the Page):

• Move to Trash – Archive the report
• Back to Reports – Return to the main list
• Send Report (top right) – Trigger external sharing via email or other system workflows

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🧠 Notes for Dispatch Officers

• Always review Importance Level first. This guides how urgently the report should be addressed.
• Use the chat feature to clarify vague or incomplete reports before updating the status.
• Set clear and appropriate status labels so other officers are aware of the report’s progress.
• Apply tags and categories consistently – these affect visibility in filters and exports.